Terms & Conditions

Well Connected Services PTY LTD t/a Well Connected I.T Services ABN 89 615 733 885 Please take a few minutes to review our terms and conditions. They are set out to ensure your shopping experience is as easy and efficient as possible. Purchasing from our web site means you have agreed to the terms and conditions set out below. If you do not wish to accept the terms and conditions, please do not purchase from this site. Shipping Delivery to most parts of Australia is estimated to be 7 working days based on stock from our suppliers, in most cases sooner than this. We will endeavour to solve any delivery issues that may arise as soon as we are made aware of the issue. Investigations into lost or damaged parcels in transit can take up to 3 weeks to complete. You will be informed every step of the way. Items without insurance will not be covered in the event of loss or damage in transit. We are not responsible for estimated delivery times and will not be held liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise due to delivery issues. Payments Payments for online services via online facilities are processed immediately, automated payments processed by our billing system will only be processed on weekdays. We accept MasterCard / Visa / eftpos (through our banking partner). Please note, if we do not receive your payment for an order within 7 working days of it being placed, we reserve the right to cancel the order. Important Credit Card Information We take fraud seriously, and as such, we take all necessary steps to ensure your purchase is secure. For larger orders we may request the following: a) A faxed or email copy of your Drivers Licence and Credit card to ensure you are the credit card holder. The address on the drivers licence must match the delivery address. b) Future orders after the first verification may be subject to random checks c) All orders will be subject to name and address verification before being processed. d) Any suspected fraudulent activity will be reported to the police. e) We also follow the Privacy Act 1988 when it comes to handling your personal information, and you can visit our privacy policy for more information. Correctness of Information and Stock Quantities We take pride in providing you with correct and current information regarding our products, however from time to time the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We will endeavour to resolve any issues with correctness or stock quantities to the best of our ability, however if this can not be done, we will refund the order for you. Warranty and Returns Any item outside DOA and ELF warranty can be sent directly to the manufacturer. Manufacturer details and return instructions can be found in the warranty pages. We can return items to manufacturers on your behalf under the warranty period. Please note that we do not guarantee time frames on any warranty items as this is at the sole discretion of the manufacturers. Customers must pay postage incurred. A refund can only be credited if an item is deemed as faulty by the manufacturer. Refunds will generally be credited within 3-5 working days. Refunds can not be issued for change of mind. Please choose carefully as refunds are not applicable to incompatibility or incorrect choice. We reserve the right not to exchange or refund an item if it is not in original packaging or in sellable condition. Faulty goods are subject to manufacturer warranty terms and conditions. If you return an item and it is non-faulty a fee of up to $55 (Inc GST) may apply. Non-faulty goods may not be subject to refund or exchange. Any item which is returned to us that meets DOA requirements, (faulty or damaged) the postage is covered by the buyer and is not refundable. Restocking Products and Cancelling Orders Accepted product returns, product exchanges, and order cancellations may incur a restocking fee of up to $15 or 15% of the items cancelled whichever is higher. Our Liability We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question. Privacy Policy We respect your personal information and collect and use the information for the sole purpose of providing our service to you. Please visit our Privacy Policy for complete details on how we handle your personal information.